What to do if you complete a project and the project manager/agency/company does not respond?

Edward Potter wrote:

In my opinion, you haven't given it enough time yet.

If you are getting very worried, I would recommend something radical: make a telephone call. You can then nicely ask what is going on. Usually it is something like an accounting glitch or overworked PMs.

A friendly phone call can help solidify your relationship with the client and increase your understanding about how they operate.

Good luck!

Althea Draper wrote:

You don't mention where the client is based. Here in the UK just now we have extra 'bank holidays' for the Queen's jubilee as well as half term for schools in England meaning that many people have been on holiday for a week or so. So it might be something as simple as there being local holidays where your customer is based and there is just a skeleton staff in the office to deal with things.

Peter Shortall wrote:



Yes, which country are they in?

It could be that the PM is on annual leave, but many agencies arrange for a colleague to reply to a PM's emails when the PM goes on leave, and an auto-responder is often set up in that situation. One agency that I know allows its PMs to use each other's email addresses, so I always have to look carefully at the end of emails so I know who I'm really dealing with, because the name often doesn't match the one I see when I look at the list of emails in my inbox!

Does "Isaac project" ring any bells, by any chance?

Michael Newton wrote:

My gut feeling is that the agency is stonewalling you so that they do not have to generate an invoice thereby delaying payment. This is much more common than thought. A telephone call would probably solve things. But some large companies are stretched out over multiple countries and multiple continents: a head office in Manhattan and an accounting office in Israel, for example. Or a head office in Minnesota, delivered to an office in Hong Kong, to be edited in Tokyo and Mumbai with accounting in Ireland. I would avoid this type of company.

laurgi wrote:

Why don't you write your own invoice?

Tim Schulze wrote:



Yes, they are based in UK with their headquarters, though they seem to have other offices in other countries. Though one in Milan does not seem to exist, based on the article of another company visiting the address and not finding anything.

And that's true.

It does, yes. I got an "ISAAC Japanese Project" email on April 14th. I declined the project. Then they made me a profile on a website and told me to get the certificates for translation on it. Haven't heard from them since. Very confusing.