Glossary entry (derived from question below)
German term or phrase:
Störungsannahme
English translation:
response to complaints
Added to glossary by
Rowan Morrell
Jul 31, 2005 12:41
18 yrs ago
6 viewers *
German term
New Zealand
Committed to the Customer
Native in: English (Variant: New Zealand) 
Works in: French to English, German to English, Spanish to English
Störungsannahme
German to English
Bus/Financial
Surveying
Customer Satisfaction Survey
"Wie zufrieden sind sie mit der Störungsannahme durch... ...die Service-Leitstelle von ABC bezüglich:"
From the "Service" section of a customer satisfaction survey. (Earlier theories were that "Service" might be "after-sales service", but it seems to be more along the lines of troubleshooting and maintenance.) Those completing the survey have to check on a scale of 1 to 5 how true certain statements are for them (these come after "bezüglich"). I can't find "Störungsannahme" anywhere, apart from a LEO discussion forum. Is it something like "Help hotline"? If it will help, the options after "bezüglich" are: "Erreichbarkeit der Leitstelle", "Freundlichkeit der Mitarbeiter" and "Aufnahme des Störungsverlaufs".
TIA for your assistance.
From the "Service" section of a customer satisfaction survey. (Earlier theories were that "Service" might be "after-sales service", but it seems to be more along the lines of troubleshooting and maintenance.) Those completing the survey have to check on a scale of 1 to 5 how true certain statements are for them (these come after "bezüglich"). I can't find "Störungsannahme" anywhere, apart from a LEO discussion forum. Is it something like "Help hotline"? If it will help, the options after "bezüglich" are: "Erreichbarkeit der Leitstelle", "Freundlichkeit der Mitarbeiter" and "Aufnahme des Störungsverlaufs".
TIA for your assistance.
Proposed translations
(English)
| 3 +2 | response |
Lancashireman
|
| 4 | complain registration (or problem reg.) |
jccantrell
|
Proposed translations
+2
20 mins
German term (edited):
St�rungsannahme
Selected
response
seems to cover the sub-headings that follow. 'Störung' may be redundant given the presence of Service-Leitstelle later in the sentence.
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Note added at 32 mins (2005-07-31 13:13:55 GMT)
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For \'Störung\' consider \'call-out\'
http://www.google.co.uk/search?hl=en&q="call out response"&m...
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Note added at 32 mins (2005-07-31 13:13:55 GMT)
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For \'Störung\' consider \'call-out\'
http://www.google.co.uk/search?hl=en&q="call out response"&m...
4 KudoZ points awarded for this answer.
Comment: "Thanks Andrew. This sounds pretty good. I'll use it, but with Cilian's suggested modification. Thanks also to jccantrell for quite a plausible suggestion. Appreciate everyone's help."
4 hrs
jccantrell
United States
United States
Native in English
United States
Was nicht ist, kann noch werden.
Native in: English (Variant: US)
Works in: German to English
German term (edited):
St�rungsannahme
complain registration (or problem reg.)
The ...annahme tells me that they are referring to the 'initial' contact with the hotline. Response would tell me that is it the entire trail, from 'annahme' to 'erledigung' (or not).
The link has software forms for this sort of thing.
The link has software forms for this sort of thing.
Reference:
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