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Hard Services: These are the physical and tangible aspects of facilities management, often related to the maintenance and repair of the building's structure, systems, and equipment. Hard services typically include tasks such as HVAC (Heating, Ventilation, and Air Conditioning) maintenance, plumbing, electrical repairs, security systems, and building infrastructure upkeep.

Soft Services: In contrast, Soft Services refer to the non-physical and more people-oriented aspects of facilities management. These services are usually related to the overall comfort, cleanliness, and well-being of the building occupants. Soft Services encompass a wide range of tasks, including janitorial and cleaning services, waste management, landscaping, pest control, catering, reception and concierge services, and other administrative and support functions.