Globálny adresár prekladateľských služieb ProZ.com
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ProZ.com frequently asked questions


Členstvo a platby

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  • 1 - Membership: general

    There are currently two membership types available: Professional membership (for freelancers and other individuals) and Business membership (for translation companies).

    Professional members can purchase one of two available membership packages: the Standard service package (formerly known as Full membership), and the Plus service package (introduced in 2016).


    You may also be interested in:

  • viewing membership package types and costs, and their benefits

  • seeing what ProZ.com members have to say about their membership


  • 1.1 - Kto sú členovia portálu?

    Členovia portálu sú užívatelia, ktorí majú v súčastnosti zaplatené členské polpatky.
    Členovia majú určité privilégia vytvárania vzťahov a tešia sa z plného prístupu ku všetkým dátam, všetkým funkciam a všetkým klientom portálu. A patria k portálu, ktorý sa zlepšuje a predefinováva spôsoby, akými je preklad robený.


  • 1.2 - Som považovaný/á za člena ProZ.com, aj keď neplatím za členstvo?

    Nie. Termín "člen" je rezervovaný pre tých, ktorý zaplatili členský poplatok.. (Pôvodne, termín "člen" bol používaný všeobecne pre všetkých zaregistrovaných; v 2005 sa však tetno termín prehodnotil, aby odrážal fakt, že príjem člena je tým, čo vytvára portál.)


  • 1.3 - Ako môžem zaplatiť členstvo?

    Vaše členstvo môžete zaplatiť jednou z následujúcich metód:

    Kreditnou kartou
    Paypal účtom
    Šekom alebo Peňažnou poukážkou (platby možné len v USD)
    Bankovým prevodom
    Moneybookers účtom
    Peňaženkou

    1. Choďte na stránka pre Kúpu členstva2. Kliknite na odkaz "kúpiť teraz" vedľa členstva, ktoré ste si vybrali
    3. Nasledujte inštrukcie na nasledujúcich stránkach, aby ste zaplatili Vaše členstvo.

    Prosím berte na vedomie, že záleží na druhu použitej platby, či sa štatút Vášho členstva aktualizuje v ten istý deň. Napríklad, ak platíte bankovým prevodom, môže trvať až 2 týždne než obdržíme Vašu platbu.


  • 1.4 - Koľko stojí členstvo?

    "Plné" členstvo stojí 129 usd/ 114 eurna rok po prvý krát. Obnovenie stojí 119 usd/ 104 eur. "Čiastočné" členstvo (dovoľuje prístup k iba funkciám viažucím, ktoré sa viažu k zákazkam alebo k spoločenstvu) stojí 70 usd a 48 usd , jednotlivo. Cena pre obnovenie je rovnaká.

    Je tiež možné zakúpiť plné členstvo na 6-mesačné obdobie za 80 eur/usd.

    Zľavy sú prístupné užívateľom, ktorí majú zarobené "BrowniZ" body. Tí, ktorí platia so 4000 BrowniZ zaplatia 115 usd/ 99 eur za rok plného členstva, alebo 60 usd za rok čiastočného členstva. Plné členstvo obnovenia s BrowniZ je 109 usd/ 94 eur a 36 usd pre obnovenie čiastočného členstva.


  • 1.5 - Ak som sa stal členom, môžem očakávať návrat mojej investície?

    Nie je to garantované, ale v súčasnosti vysoké percento opýtaných členov uviedlo pozitívny návrat ich investície. Celkovo, takmer deväťdesiat percent členov uviedlo pozitívny návrat v priebehu roka. Viac ako štyridsať percent uviedlo tento návrat v rozpätí 3 mesiacov. Je to možné, pretože hodnota stretnutia jedného nového klienta má tendenciu prevýšiť ročný náklad na členstvo. (Dáta z Júna 2005)


  • 1.6 - Robí členstvo naozaj taký rozdiel v počte nových klientov, ktorých môžem spoznať?

    Áno. Členovia majú až štyrikrát väčšiu pravdepodobnosť spoznať nových klientov než ne-členovia Tento rozdiel rastie s vytváraním nových iba-pre členov výhod, a čím viac ľudí sa rozhodne pridať k ProZ.com. (súčasný ukazovateľ z júna 2005.)


  • 1.7 - Bude mi Proz.com členstvo skutočne pomáhať k stretnutiu s klientami? Nie je moja certifikácia / diplom viac dôležitý/á?

    Tieto nie sú v rozpore. Ako člen, viac sa zviditeľníte pre potenciálnych klientov, takže Vás (a Vaše doklady) nájdu omnoho častejšie. Ak niečo, mať certifikáciu a diplom zlepšuje miesto, na ktorom sa nachádzate, pre výhody z členstva


  • 1.8 - Prečo sú členovia (teda tí čo platia) zvýhodnení, čo sa týka stretania klientov? To, že platíte, ešte neznamená, že ste dobrý/á.

    Neodporúčame, aby prekladatelia robili pre firmy práce bez nároku na odmenu. (Prekladanie pre neziskové organizácie je iná záležitosť, nevidíme veľa škody v bezplatnom preklade pre nich, ak sa preklad ďalej nepredáva.)

    Na rovnakom základe, my v ProZ.com ponúkame mnohé služby zdarma, ale stanovili sme presnú hranicu pre prácu pre firmy. V podstate, zviditeľnenie sa pre platiacich klientov je služba, za ktorú účtujeme. Výmenou za Vašu investíciu, pracujeme veľmi ťažko pre Vás, a štatistika ukazuje, že členstvo na ProZ.com sa vypláca prekladateľom vo akéjkoľvek krajine a v akomkoľvek stupni ich kariéry.


  • 1.9 - Prečo spoplatňujete prekladateľov za členstvo a nie radšej spoločnosti, ktoré hľadajú prekladateľov?

    Ak ste prekladateľ, my - ProZ.com tím - pracujeme pre Vás Považujeme to za našu prácu, poskytnúť Vám nástroje a príležitosti pre rast svojho podnikania a zdokonalenie Vašej profesie. Pracujeme veľmi ťažko a cítime, že sme uspeli v prinesení znamenitej hodnoty a služby našim členom. Je to primerané a nutné, aby sme spoplatňovali našu prácu.


  • 1.10 - Čo ak zmením názor o mojej spokojnosti členstva -- môžem dostať svoje peniaze späť?

    Áno. My ponúkame plnú satisfakciu a garanciu. Ak nie ste celkom spokojný s ProZ.com členstvom, pošlite žiadosť podpore, kde uvediete aj spôsob, ktorý uprednostňujete, na obdržanie refundácie a informácie o vašom účte člena. Vydáme úmerne prerátanú refundáciu, mínus všetky poplatky uplatnené spôsobom platby.

    (Tak napríklad, ak zaplatíte 120 euro za ProZ.com členstvo a po 6 mesiacoch sa rozhodnete požiadať o vrátenie, my Vám pošleme 60 euro, mínus ostatné poplatky, ktoré boli pôvodne účtované.)


  • 1.11 - How can I benefit from the new automatic subscriptions?

    As of 2016, new annual automatic subscriptions are available for membership, when you choose to pay via credit card or PayPal. Opting for a subscription costs less than manual renewals, and you never have to worry about your membership lapsing. You can of course stop or start a subscription at any time.


  • 1.12 - Where can I see the status of my membership and subscription?

    You can see your membership type, renewal dates, subscription and billing information, and manage details of your ProZ.com membership on the membership management page, http://www.proz.com/manage-membership (mouse over your name at the top of any site page and select the option "Manage membership" to see these details).


  • 1.13 - I submitted payment for my membership but it has not been activated. What is wrong?

    If you submitted payment for your membership and it has not yet been activated /renewed, please submit a support request and provide the following information:

    1. Payment method used
    2. Amount paid (membership item purchased)
    3. Date of payment
    4. Transaction ID
    5. PayPal / Skrill email address (if any of these 2 methods were used)
    6. PayPal / Skrill transaction ID (if any of these 2 methods were used)
    7. Bank account holder's name (if wire transfer method was used)

    This information will help staff locate your payment and process your purchase.


  • 1.14 - Ak obnovím svoje členstvo pred dobou vypršania, čo sa stane s mojim dátumom obnovenia?

    Každýkrát, keď zakúpite obnovenie členstva alebo napríklad zakúpite softvér, vrámci ktorého je aj šesť-mesačné členstvo, pridáme daný čas k času Vášho súčasného členstva.
    Napríklad, ak Vaše členstvo vyprší za tri mesiace a zakúpite teraz členstvo na jeden rok, Váš dátum obnovenia bude za 15 mesiacov.


  • 1.15 - Can I purchase membership on behalf of a colleague?

    Yes. To purchase membership on behalf of other site user, just purchase the membership as if it was for your account and then submit a support request specifying the user ID and the site name of your colleague so that staff can transfer the membership acquired.


  • 1.16 - What is my membership expiration date?

    Your membership expiration or renewal date is the date shown when mousing-over your name at the top of site pages.

    You can also see information on your membership expiration date in the membership page.


  • 1.17 - Will my membership be automatically renewed when it expires?

    Your membership will be automatically renewed if you used PayPal recurring payment option when purchasing membership the last time. Otherwise, you will have to renew your membership by following the payment steps described here.


  • 1.18 - I would like to purchase/renew my full membership for an extended period. Is it possible?

    No. The best option is to select the service package you prefer and purchase using the automatic subscription option (this is actually as cheap or cheaper than the previously-available multi-year options for membership).


  • 1.19 - Can I purchase/renew my full membership for a shorter period (i.e. less than a year)?

    No.


  • 1.20 - Can I request a suspension of my membership period if I will not be available for some time?

    Requests for membership suspension will be evaluated on a case-by-case basis by site staff. In case of maternity leave, vacation, sickness or mourning, members may be granted the possibility to have their membership period frozen or suspended. However, requests will be evaluated individually and the member may be asked to submit evidence for the reason of the request.

    To request the suspension of your membership, simply submit a support request and provide any relevant evidence so that site staff can look into your request further and make a decision.


  • 1.21 - What happened with partial and student memberships?

    As of October 2016, partial and student memberships are no longer available. As time went by, these alternative options to full professional ProZ.com membership were being selected by users less and less. For this reason, and as ProZ.com membership has become more accessible, these options have been discontinued. You may choose to upgrade to either the Standard or Plus package from your partial or student membership at any time, and during the initial launch of these packages, discounts have been introduced to allow you to start a full membership at a lower price (and lock in that discount for renewals).



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  • 2 - The Plus service package


    The Plus service package was introduced in late 2016. It includes all of the services and benefits of the Standard package, plus a suite of new tools and services. See the services included in the Plus package here >>



  • 2.1 - What is included in the Plus service package? How is it different from the Standard package?

    The Plus service package includes all of the services and benefits of the Standard service package (until 2016, the Standard service package was known as Full membership). In addition, it includes a growing suite of new tools and services. You can compare the services included in both Standard and Plus packages here.

    You can also see each new feature release in the Plus package, view introductory videos, and give feedback on the Plus service package landing page.


  • 2.2 - Will members who choose the Plus package have advantages in the traditional ProZ.com directory over those who choose the Standard package?

    Directory ranking will not be affected by which membership package you have-- sorting will still be done with members in the first layer of results (regardless of membership package).


  • 2.3 - What is meant by "new client channels external to ProZ.com" in the Plus extras?

    The internet is going the way of the cloud, and in principle cloud technology presents the opportunity for the ProZ.com team to take steps to promote the services of ProZ.com members beyond the confines of ProZ.com. Imagine an LSP or client using, say, a mobile app to access you directly for translation or interpreting services, without ever needing to go to ProZ.com. Cloud technology makes that possible, and we have been taking steps in that direction.

  • 3.1 - How far along is the effort to establish that sort of "new client channel"?

    Efforts are in the early stages, and in any event, it takes time for habits to change. But we believe this is the future. What we have seen so far is that client activity at TM-Town is increasing, and separately, there are a few agencies already using ProZ.com cloud services to discover the services of ProZ.com members from within their own management systems. (Some of you reading this have been contacted.) We are also in discussions to establish partnerships to promote the translation and interpreting services of ProZ.com members.


  • 3.2 - What external channel-related features have been released so far?

    These are all detailed on the Plus service package landing page. From there you can read about each release, view introductory videos, and provide your feedback.


  • 3.3 - The value of the "external client connections" included in the Plus package is shown as $144+. Where does that figure come from?

    The value of the "external client connections" is difficult to quantify at this time. But we can say that membership in one of the "external channels" alone, TM-Town, costs $144 and is included in the Plus package.


  • 3.4 - I already have a paid TM-Town membership. What happens when I buy the Plus package?

    Your current TM-Town membership will be synced/extended to match the renewal date of your ProZ.com membership. If you are on a paid monthly plan, your payments will be stopped. If you are on a paid annual plan, you will be refunded the pro rata amount of the remainder of your membership period.


  • 3.5 - I am not interested in TM-Town, and the concept of "external channels" seems too vague to me right now.

    In that case, to be on the safe side, you might want to assume a value of zero for "external channels".



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  • 2.4 - How is the value of the "basket" of tools from ProZ.com partners calculated?

    That is the sum total of the value of licenses confirmed so far to be included in the basket. It is planned that more will be added as the Plus package moves forward.


  • 2.5 - Will more features and services be added to the Plus package in the future?

    Yes. Just as the Standard package has been continuously built up over the years, so too will new benefits be added to the Plus package over time.


  • 2.6 - Will most of ProZ.com's efforts be directed at increasing the value of the Plus package, moving forward?

    Although decisions of which package to include a new feature or tool in will be made on a case-by-case basis, it is safe to assume that the majority of ProZ.com investment will be made in increasing the value of the Plus package to members.


  • 2.7 - What if I am not interested in some features of the Plus package?

    If you are not interested in using a part of the Plus package, no problem, just don't use it. All of the extra services and features are permission-based, allowing you to use what you want, in accordance with your own preferences and needs.


  • 2.8 - Can I upgrade from Standard to the Plus package?

    Yes. In checkout, your current membership will be calculated into a discount towards purchase of the Plus package. The discount will depend on the length of remaining membership.


  • 2.9 - Can I downgrade my Plus package to the Standard package?

    Yes, you can downgrade to the Standard package, but instead of cash being returned, your membership period will be extended by 25%. (So if you have four months of membership remaining with the Plus package, you can exchange it for five months with the Standard package.)


  • 2.10 - Why is there no "money back guarantee" offered with the Plus package?

    The nature of some of the services offered in the Plus package means that third-party licenses, payments to trainers and other partners may be made by ProZ.com at the time of your membership purchase, and those will not necessarily be refundable to ProZ.com. Instead of a pro-rated refund on your Plus package, you will be offered the option to switch to the Standard package. However, if you are in any way unsatisfied with your Plus package experience, please contact a member of the site team, we want to hear from you.



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  • 3 - Business membership

  • 3.1 - What is business membership?

    Business membership is the ProZ.com membership option designed specifically for business users of ProZ.com, such as translation companies / agencies and other corporate language services providers.


  • 3.2 - What are the benefits of business membership?

    As full business participants in the world's leading translation portal and community, business members enjoy special exposure, privileges and standing in the ProZ.com community.

    In addition to being distinguished with a special business membership ribbon, business members gain the commercial benefit of inclusion in the business membership directories -- both public and private enterprise versions. They can also post standard jobs directly, without waiting for them to be vetted, and they enjoy direct telephone access to support. Discounts are available to business members on ProZ.com events, and also on access to the new ProZ.com CONNECT! platform for outsourcing and vendor management.

    For a full list of benefits, see: http://www.proz.com/business-membership


  • 3.3 - Where is the business directory?

    The business directory is at http://www.proz.com/translation-agencies

    It is accessible from the top navigation menu by going to "Directories" => "Companies".

    The business directory is also promoted from the freelancer directory and the new ProZ.com CONNECT! platform.


  • 3.4 - Are any of the benefits of individual membership included in business membership?

    Many of the benefits of individual membership are included in business membership, including full access to the Blue Board, job postings, unvetted forum postings, discounts on events, the right to organize powwows, etc.* However, benefits that make sense only for individuals -- such as inclusion in the freelancer directory -- are not included.

    * Access to networking features, which potentially affect other members, may be modified or revoked at the discretion of the ProZ.com team.


  • 3.5 - What happens to my current individual membership if I purchase a business membership?

    If you are already a standard member of ProZ.com, you have two options in taking out a business membership: (1) you can create a new profile specifically for business activities, purchasing the membership for this new profile, or (2) you can purchase the business membership under your current profile. If you choose option (2), the unused portion of your subscription fee will be converted into an extension of your business membership period.

    To have your individual membership converted to business membership, please submit a support ticket.


  • 3.6 - I understand I get 'test drive' access to ProZ.com CONNECT! as a business member. What is ProZ.com CONNECT!, and what does 'test drive' mean?

    ProZ.com CONNECT! is an enterprise-grade candidate sourcing and management platform that medium- and large-sized language companies and end clients are using to improve the effectiveness and efficiency of their back-office translation-related operations.

    Business members get 'test drive" access to this platform. In addition to providing a degree of market insight, in the form of greater insight into the ProZ.com database of candidates, this gives you an opportunity to determine if the solution is right for you.

    The advanced features of the CONNECT! platform are available only if you actually subscribe to the platform. As a business member of ProZ.com, you would be eligible to subscribe at a discounted rate.


  • 3.7 - How do I join as a business member?

    Go to: http://www.proz.com/business-membership


  • 3.8 - Are there any conditions under which a company that wants to join will be refused?

    The ProZ.com staff reserves the right to refuse business members on a selective basis. Companies with low average Blue Board entries may not be accepted as business members. Membership may also be refused to those with reports of non-payment on file from ProZ.com translators or interpreters.



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